Refund Policy

Refunds & Payment Authorization

• We will searching for authorization to your Card for the mixture quantity of the order placed by you.
• in reserves the proper to capture/charge your card to the full or partial authorized quantity for the worried order.
• There may not be any refund in case the client cancels/returns the order as soon as obtained and the product(s) is/are broken at the consumer cease.
• Cancellation of any order needs to be performed within 30 minutes from the time of placing the order with valid motives.

7 Day Money Back Guarantee

• Have any difficulty together with your Glowmatixx buy? Return it for a reimbursement less handling and courier expenses within 7 days of shipping. Subject to suitable purpose and shipping defect issue.
• Your delight is extraordinarily critical to us! Our 7-day money-returned guarantee guarantees that you can shop with self belief.
• Refund is initiated submit return of the product at our warehouse of at least 75% of the authentic product volume acquired lower back.
• In case of wrong product ordered with the aid of the consumer, he/she will have to undergo the to & for courier prices to our warehouse in Delhi.
• In case any product ordered through the client and comes to a decision to go back for a reason other than any unique difficulty associated with high-quality, harm, incorrect product obtained as in keeping with the bill and real, equal will now not be generic.
• Unboxing unedited video showcasing all facets of the box and beginning needs to be shared with us on our contact info through WhatsApp or e mail.
• Glowmatixx decision may be final for any dispute springing up and concern to Delhi Jurisdiction most effective.

Return Process and Conditions

Please submit your return request by clicking Return and Exchange and logging in with your account details.

• Before shopping, here are some important things you need to know about our return process:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered
• Incomplete order

• Returns/replacement requests will not be accepted if:

• The product has been opened, used, or altered
• The original packaging is missing
• The request is made after 7 days from the delivery date

Important: Any damaged or missing product must be reported within 3 days of delivery along with an unedited unboxing video.

Order Cancellations

• Please be aware that there can be sure orders that we are not able to just accept and must cancel. We reserve the proper, at our sole discretion, to refuse or cancel any order for any cause.
• Some situations that may result in your order being cancelled encompass obstacles on portions available for purchase, IT error, inaccuracies or errors in product or pricing data, or troubles recognized through our credit score and fraud avoidance branch.
• We might also require additional verifications or facts before accepting any order.
• If your order is cancelled after your credit/debit card has been charged, the stated amount will be reversed lower back on your Card Account within 15 days or subsequent billing cycle of your credit card.
• Order cannot be cancelled while in transit or with the courier. Refund of the identical will be provoke once the order received again at our warehouse and first-rate control procedure is completed. Time taken for inward fine test is minimum 4 running days.
• If you wish to cancel your order, you can do so with the aid of sending us an email at glowmatixxcare@gmail.com inside 2 hours of placing the order.
• Once orders have been dispatched, they can not be canceled.
• You can simply refuse to just accept the parcel at the time of transport because the order will now not be returned once brought.

Additional Notes:

• All original containers, e.g., bottles, must be retained by way of you and lower back to us while claiming money back (A minimal of 75% volume has to be again).
• When returning the products, make sure that they may be lower back in the original packaging – with all bottles sealed tightly to save you leakage.
• The again merchandise might be subjected to a excellent check for any damages. Once we take delivery of your go back, you will be issued money back of the authentic fee paid by way of you for the products whilst putting the order.
• In case of a dispute, the company decision will be taken into consideration final.
• The above is relevant for purchases on www.filza.in only. No affiliate fee is paid on any product return.
• Partial Prepayment on COD Orders

For Cash on Delivery (COD) orders with partial prepayment, if the order is canceled or refused by using the client for any cause, the prepayment made can be non-refundable. The emblem will no longer trouble any refund for the quantity paid earlier.